Privacy Policy
This Privacy Policy explains how the four businesses below collect, use, share and protect personal information, as required by the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to customers, website visitors, suppliers and anyone else who gives us personal information, from 1 November 2026.
1. Who we are
The four businesses are separate legal entities with a common owner. They share premises, staff, systems and many customers, and are referred to together in this policy as “we” or “us”. “ACT Group of Companies” is a descriptive name only, not a registered company.
| Business | Registration | VAT number | Address |
|---|---|---|---|
| ACT ISP Services CC | 1988/031840/23 | 4820320564 | 36 President Street, Kroonstad, 9499 |
| ACT Computers Kroonstad Head Office CC | 1988/031465/23 | 4050116286 | 36 President Street, Kroonstad, 9499 |
| Spifix Mobile Repairs (Pty) Ltd | 2018/461964/07 | Not VAT registered | 36 President Street, Kroonstad, 9499 |
| Wifiza Telecoms CC | 2010/171297/23 | 4830313583 | 44 Oranje Street, Kroonstad, 9499 |
Each business is the responsible party under POPIA for the personal information of its own customers and suppliers. Where you deal with more than one of our businesses, each is responsible for the information it uses.
2. Information we collect
| Type | Examples |
|---|---|
| Identity | Name, surname, ID or passport number, company name and registration number, VAT number |
| Contact | Phone numbers, e-mail address, physical and installation address, GPS location of the installation |
| Financial | Bank name, account number and branch (for debit orders), payment history, account balance |
| Service | Packages and services taken, equipment installed, device serial and MAC addresses, IP addresses |
| Usage | Data volumes, connection times, network performance, support and fault records |
| Repairs | Device make, model and serial or IMEI number, fault description, repair history |
| Communications | Calls, WhatsApp messages, SMS and e-mails with us, CCTV at our premises |
| Website | Information sent through contact forms, cookies and basic visit data |
Where it comes from: mostly from you, on application forms, in-store, by phone, WhatsApp or e-mail, and on our website. We also receive information from credit bureaus (with your consent), our sales agents, and our own network and systems.
Do you have to give it? You choose whether to give us your information, but we cannot provide a service, install equipment, repair a device or bill you without the basic details we ask for.
3. Why we use your information
We use personal information only for these purposes:
| Purpose | Legal basis under POPIA |
|---|---|
| Providing, installing, supporting and repairing services and equipment | Needed to perform our agreement with you |
| Billing, debit orders, collecting payments and recovering debt | Needed to perform our agreement |
| Credit checks before providing services or equipment | Your consent on the application form |
| Sending service messages, such as upgrades, outages, invoices and reminders | Needed to perform our agreement |
| Managing and protecting our network, including fair usage and security | Our legitimate interest |
| Paying sales agents commission on the customers they sign up | Our legitimate interest |
| Meeting legal duties, such as tax (SARS), the Electronic Communications Act, RICA and the Cybercrimes Act | Required by law |
| Telling you about other products and services of our businesses | Your consent, or as an existing customer (section 6 below) |
We will not use your information for any other purpose without telling you first, unless the law allows it.
4. Who we share your information with
We do not sell or rent personal information.
Between our businesses. ACT ISP Services, ACT Computers, Spifix Mobile Repairs and Wifiza Telecoms share customer records, staff and systems. Your contact, account and service details may be shared between them so that we can support you as one team, for example when ACT Computers repairs the router on your ACT ISP connection. Each business uses shared information only for the purposes in section 3.
Outside our businesses, only when needed:
- network and service providers that help deliver your service, such as fibre network operators, data centres and upstream internet providers;
- banks and payment providers that process debit orders and payments;
- registered credit bureaus, with your consent, and debt collectors and attorneys for overdue accounts;
- our accountants, auditors and IT and software providers (for example accounting, e-mail and cloud backup systems);
- our sales agents, limited to the details of the customers they signed up;
- SARS, the police, courts and regulators, where the law requires it.
Everyone we share with must keep your information confidential and secure.
5. Storage, security and how long we keep it
Security. We protect personal information with access controls, passwords, staff confidentiality and secure storage of paper forms. If we believe your information has been accessed by someone without authority, we will tell you and the Information Regulator as POPIA requires.
Storage outside South Africa. Some of our software and cloud providers (for example e-mail and backup services) may store information on servers outside South Africa. We only use providers in countries with adequate data protection laws, or who are bound by agreements that protect your information to the same standard as POPIA.
How long we keep it.
| Record | Kept for |
|---|---|
| Customer account, invoices and payment records | 5 years after the account closes (tax law) |
| Communication records required by RICA | As long as RICA requires |
| Credit check results | Only as long as needed to decide on your application |
| Repair records | 3 years after the repair |
| Website contact form messages | 1 year, unless you become a customer |
After that, records are securely deleted or destroyed.
6. Messages, marketing, cookies and children
Service messages. We contact customers by SMS, WhatsApp, e-mail and phone about their account and services, such as upgrades, planned maintenance, outages, invoices and payment reminders. These are part of the service and are not marketing.
Marketing. We send marketing about our businesses’ products only to existing customers about similar products, or to people who have given consent. Every marketing message tells you how to opt out, and you can opt out at any time by replying STOP or contacting us. We never give your details to other companies for their marketing.
Cookies. Our websites may use cookies to work properly and to count visits. You can block or delete cookies in your browser settings.
Children. POPIA treats anyone under 18 as a child. We only process a child’s information with the consent of a parent or guardian, for example when a parent books a phone repair for their child. Our services are contracted with adults.
7. Your rights
You have the right to:
- ask whether we hold your personal information, and for a copy of it;
- ask us to correct or update information that is wrong or out of date;
- ask us to delete information we no longer need or are not allowed to keep;
- object to us using your information, including for marketing;
- withdraw your consent, for example to credit checks or marketing, without affecting anything we did before;
- complain to the Information Regulator.
To use these rights, contact our Information Officer (section 8). We may ask you to prove your identity first. Some requests may be refused where the law requires us to keep the information, for example for tax.
Information Regulator (South Africa)
| POPIA complaints | POPIAComplaints@inforegulator.org.za |
| General enquiries | enquiries@inforegulator.org.za |
| Phone | 010 023 5200 or 0800 017 160 (toll free) |
| Address | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 |
Source: Information Regulator contact page, checked 29 October 2026.
8. Information Officer and changes
The Information Officer for all four businesses is registered with the Information Regulator for each business.
| Information Officer | Hermanus Johannes Knepscheld |
| privacy@actisp.co.za | |
| Phone | 056 212 6199 (office hours) |
| Address | 36 President Street, Kroonstad, 9499 |
A copy of our PAIA manual, which explains how to request records, is available on request from the Information Officer.
Changes to this policy. We may update this policy. The latest version, with its effective date, is always on our websites. Customers will be told about important changes by SMS, WhatsApp or e-mail.